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D&E Bespoke Personalised Gifts

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D&E Bespoke Designs
Last updated: 25 August 2026

At D&E Bespoke Designs, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase one of our products.

1. Who We Are

D&E Bespoke Designs

Email: dandebespokedesigns@gmail.com
Website: https://dandebespokedesigns.co.uk

For privacy-related questions, please contact us using the details abov


2. What Information We Collect

When you use our website or place an order, we may collect some or all of the following information:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment information
  • Personalisation details
  • Names, dates and messages supplied for personalised products
  • Photographs supplied for personalised products
  • Messages or enquiries you send to us
  • Information you provide when contacting us
  • Website and device information
  • Cookie and tracking information, where applicable

We only collect information that is reasonably necessary for operating our business and providing our products and services.


3. How We Collect Your Information

We may collect information when you:

  • Place an order
  • Create an account, if this feature is available
  • Complete a contact form
  • Email or contact us
  • Upload a photograph for a personalised product
  • Sign up for marketing communications
  • Browse or use our website
  • Interact with our website's cookie or tracking technologies

Where possible, we collect information directly from you.


4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Create personalised products
  • Process payments
  • Arrange delivery
  • Contact you regarding your order
  • Respond to enquiries
  • Deal with refunds, returns and complaints
  • Provide customer service
  • Maintain business and accounting records
  • Prevent fraud and protect our website
  • Improve our products and website
  • Send marketing communications where you have provided appropriate consent
  • Meet our legal and regulatory obligations

We will only use your information where we have a lawful basis for doing so.


5. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We need certain information to process and fulfil your order and provide the products you have purchased.

For example, we need your name and delivery address to send your order.

Legal Obligation

We may need to process and retain certain information to comply with legal, accounting or tax requirements.

Legitimate Interests

We may use information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

This may include improving our services, maintaining website security and managing customer enquiries.

Consent

Where required, we will ask for your consent before using your information for certain purposes, such as particular marketing or non-essential tracking activities.

You can withdraw consent at any time.


6. Personalised Photographs

Some of our products allow you to upload a photograph.

Photographs supplied to us are used to create the personalised product you have ordered.

We will not use your photograph for advertising, social media or other promotional purposes without appropriate permission.

By uploading a photograph, you confirm that you have permission to provide it to us for the purpose of fulfilling your order.

Please do not upload photographs containing information that you do not want us to process.


7. Sharing Your Information

We may share necessary personal information with trusted third parties who help us operate our business.

These may include:

  • Payment providers
  • GoDaddy or website service providers
  • Postal and courier companies
  • Printing, engraving or production suppliers where required to fulfil an order
  • IT and hosting providers
  • Accounting or professional advisers
  • Fraud prevention or security providers
  • Government authorities or regulators where legally required

We only provide third parties with information that is reasonably necessary for the relevant purpose.


8. Payments

Payments made through our website may be processed by third-party payment providers.

We do not normally have access to or store your complete payment card details.

Payment providers process your information in accordance with their own privacy policies and security procedures.


9. Delivery Information

To deliver your order, we may need to provide your name, delivery address and relevant contact information to the postal or courier service handling your order.

This information is used only as reasonably necessary to deliver your purchase and provide related customer service.


10. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer to meet legal, accounting or tax obligations.

Customer photographs used to create personalised products will not be retained indefinitely simply for convenience. We will delete them when they are no longer reasonably required, subject to any legal or operational requirements to retain them.


11. Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you information about:

  • New products
  • Special offers
  • Seasonal collections
  • Promotions
  • D&E Bespoke Designs news

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.


12. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, while others may help us understand website usage or provide marketing and analytics services.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our website's cookie settings.

For more information, please see our Cookie Policy.


13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.


14. Your Data Protection Rights

Depending on the circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information where applicable
  • Ask us to restrict how we use your information
  • Object to certain processing
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

The exact rights available to you depend on the circumstances and the lawful basis for processing.

The ICO recommends that privacy notices explain these rights and how customers can exercise them


15. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

D&E Bespoke Designs
Email: dandebespkedesigns@gmail.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes


16. Complaints

If you have concerns about how we have handled your personal information, please contact us first.

We will do our best to investigate and resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO). The ICO provides guidance and complaint information for individuals and businesses


17. Children's Information

Our website is intended for general customers and is not specifically directed at children.

Where a personalised product involves a child's photograph or information, the person placing the order must have the appropriate authority to provide that information to us.


18. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites.

We recommend reading the privacy policy of any third-party website you visit.


19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be made available on this page.

We recommend reviewing this policy periodically.


20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

D&E Bespoke Designs
Email:dandebespokedesign@gmail.com
Website: https://dandebespokedesigns.co.uk

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D&E Bespoke Designs

Oxted, UK

Copyright © 2026 D&E Bespoke Designs - All Rights Reserved.



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